Policies & terms

Payments

All appointments are required to be paid in cash upon collection of your dog, unless agreed otherwise prior to the appointment. Bank transfer and card payment can be arranged in advance.

Deposits

A deposit is required to secure all appointments. The deposit is deducted from the final amount on the day, or — if you prefer — it can be rolled over to your next appointment.

Changing or cancelling your appointment

The full appointment amount is payable on the day of the appointment. If an appointment is cancelled, missed (no show) or rescheduled within 24 hours of the appointment time, the full amount will be charged.

If you need to change your appointment please give as much notice as possible. Changes made within 24 hours of the appointment will be charged in full, and no further appointments will be scheduled until the outstanding amount is paid.

Timekeeping

All appointments must be attended on time and dogs collected by the agreed pick-up time. Late drop-offs may be refused and late pick-ups may be charged.

1. Temperament and aggression

Details of your dog's temperament, including any history of aggression, biting or snapping, must always be given truthfully and in full when booking and before the appointment. This is for the safety of your dog and of the groomer. If undisclosed behaviour puts anyone at risk, the appointment may be stopped and the full amount charged.

2. Health and welfare

Please tell us about any medical conditions, allergies, skin complaints, lumps, or mobility issues. Dogs must be up to date with vaccinations. Dogs showing signs of illness, or with fleas, ticks or contagious conditions, may be turned away and an additional cleaning charge may apply.

3. Matting

Severely matted coats cannot be brushed out humanely. In line with the Animal Welfare Act 2006, the coat will be clipped short. Additional time or charges may apply, and there is an increased risk of clipper irritation, nicks and skin issues on matted coats.

4. Right to stop a groom

We reserve the right to stop a groom at any point if the dog becomes distressed or unsafe to handle. The full appointment price remains payable for the time reserved.

5. Photography

We may photograph your dog for our social media and website. Please tell us at the time of booking if you would prefer we did not.

6. Your data

We store your contact details and your dog's records solely to provide grooming services, manage appointments and send appointment reminders. We do not sell or share your data. You can ask us to update or delete your records at any time.

7. Liability

Every care is taken with your dog. We are not liable for pre-existing conditions aggravated by grooming, or for reactions arising from undisclosed medical or behavioural information.